Ray Grady is President and Chief Customer Officer at CloudCraze where he spearheads business development, customer success, professional services and continued global expansion in the US and EMEA. Prior to CloudCraze, Ray was senior vice president and general manager of Acquia, one of the fastest-growing SaaS providers in the world. Before Acquia, he co-founded Acquity Group, which went public in 2012 and became the second-largest independent digital agency before being acquired by Accenture Interactive in 2013 for $316M. With 15 years’ executive experience in B2B commerce, Ray builds high growth teams, scales businesses and helps clients achieve digital success. He began his career at Bottomline Technologies, followed by Whittman-Hart. Ray earned his B.A. in Political Science from the University of New Hampshire.
Episode 102: Do You Have A Customer-First Commerce Platform
September 20th, 2017 | 23 mins 42 secs
b2b, b2b commerce, cloudcraze, ray grady, salesforce
Asking 4 questions can help B2B organizations assess how customer-centric their platform actually is. B2B commerce expert, Ray Grady, can explain what to do if the answer to these questions is “no.”