Episode

Johann Wrede of SAP on Personalization and Your Brand

July 23rd, 2015

43 mins 34 secs

Your Hosts

About this Episode

The introduction of new technology and devices brought with it an abundance of information that allowed consumers to take control of their own buying decisions without the need for brand guidance/influence. However, successful brands have the ability to take back that control, by using the right technology to analyze individual spending behavior of their customer base and pin point loyal and revenue-driving customers to continue targeting, avoiding those who might cause more work than they’re worth (making constant returns, minuscule but timely complaints, etc.). In order to do so, brands need a robust system in place that helps to collect consumer data and spending behavior for in-depth analysis.    Once target customers are identified, brands will still need to meet heightened customer expectations by leveraging purchase data for individual contextual marketing in order to identify buying patterns in real-time and tailor marketing collateral based on what customers might be looking for when browsing the site or in the store. In doing so, they will regain control by choosing who they’d like to target (ex. loyal, revenue-driving consumers) and will also recognize up to a 9% uplift in revenue sales, if executed properly. Join us for this amazing conversation with Johann Wrede, Global Senior Director, Solution Marketing, SAP Customer Engagement,on how brands are regaining control from consumers.